Commissioners proclaim 9-1-1 Week in White County

CLEVELAND, Ga. – White County Commissioners meeting in a combined work session and called meeting Monday presented a proclamation declaring 9-1-1 week in White County.

The White County 9-1-1 Central Communications Division is an integral part of the White County Office of Public Safety. The division provided optimum communications for the White County Sheriff’s Office, Fire Service, Emergency Medical Services, Animal Control, Cleveland Police Department, Cleveland Fire Department, Helen Police Department and Helen Fire Department.

The E 9-1-1 Communications Center is a 24/7 operation and is manned by four 12 hour shifts utilizing three to four communications officers per shift.

The Center processes phone calls from three sources, 9-1-1 emergency lines, alarm lines and administrative lines. Emergency line are accessed by dialing 9-1-1 or by being transferred from another 9-1-1 center. Alarm lines are used only by alarm monitoring companies reporting various alarms. Administrative lines are uses for all other phone calls.

Public Safety Director David Murphy told commissioners, “In 2018, the call volume increased by 29 percent to 136,940. Radio transmissions/incidents decreased by 12 percent to 164,378.

He added, “The busiest hours of the day are from 8 a.m. until midnight with the busiest days tied between Tuesday and Friday. The busiest agency we serve is the sheriff’s office and the second busiest is the Cleveland Police Department. ”

The 9-1-1 center is led by Chief Leah Sullens.

 

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